Welcome to Trilingual Nexus (hereinafter referred to as "Nexus" or "the Company"). As a training institution committed to providing high-quality educational services, we understand the importance of your personal information and will do our utmost to protect its security and reliability. This Privacy Policy aims to clearly explain how we collect, use, store, share, and protect your personal information when you use the Trilingual Nexus official website, register offline, and participate in training services. Please carefully read and fully understand the entire contents of this policy before submitting any personal information.

I. How We Collect and Use Your Personal Information

We will adhere to the principles of legality, legitimacy, necessity, and good faith, and will only collect information necessary to achieve the product's functionality.

1. Registration and Account Management: When you register a website account or enroll in a course, we need to collect your basic information such as name, phone number, and email address for account creation, sending verification codes, and confirming your identity.

2. Education and training services provided: To ensure teaching quality and academic management, we may collect your age/date of birth (especially for minors), emergency contact information, learning progress records, exam scores, and classroom performance feedback. This information will only be used to customize a learning plan for you or to issue an evaluation report.

3. Transaction and Payment Settlement: When you purchase a course, we need to collect information such as order details, payment time, and amount to complete the financial settlement. Please note that the actual payment operation is handled by a qualified third-party payment institution; we do not directly store your bank card PIN or complete credit card information.

4. Customer Service and Communication: When you contact our team, we may retain your communication records, call recordings (with your consent), and related communication logs to verify your identity and resolve issues.

5. Security and Compliance: To ensure system security and fulfill legal and regulatory obligations, we may collect technical information such as your device model, IP address, browser type, and access logs to prevent malicious attacks and audit violations.

II. Protection of Minors' Personal Information

Our company highly values the protection of minors' personal information. If you are a minor under the age of 18, please read this policy with your guardian's supervision and provide us with your personal information only with your guardian's explicit consent. We will strictly comply with relevant laws and regulations regarding the protection of minors online, and will use special encryption to protect the information of minors we collect, and will never disclose it to unrelated third parties. If we discover that we have collected information about a minor without the guardian's consent, we will delete it as soon as possible.

III. How We Share, Transfer, and Publicly Disclose Your Information

1. Sharing: We will not share your personal information with any third party without your separate consent, except in the following circumstances:

• To ensure the successful delivery of the course, we will share information with relevant parties (such as cooperating instructors and testing organizations) and sign strict confidentiality agreements with them.

• Disclosure shall be made in accordance with laws and regulations, as required for resolving litigation disputes, or as required by administrative or judicial authorities in accordance with the law.

1. Transfer and Public Disclosure: Unless extreme circumstances such as a company merger, acquisition, or bankruptcy liquidation occur, we will not transfer your personal information to any third party. We will also not proactively disclose your personal information unless we have obtained your explicit authorization or are required by law.

IV. Storage and Security of Personal Information

1. Storage period: We will only retain your personal information for the period necessary to provide you with services. After the retention period expires, we will delete or anonymize your personal information.

2. Security measures: We strive to use industry-standard data encryption technologies, access control mechanisms, and data anonymization methods to prevent unauthorized access, disclosure, alteration, or loss of data.

3. Security Incident Response: Although we have taken reasonable security measures, in the unfortunate event of a security incident such as the leakage of personal information, we will immediately activate our emergency response plan and notify you promptly via email, SMS, or website announcements.

V. Your Rights

You have full control over your personal information, including but not limited to:

1. Access and Correction: You can log in to your account at any time to view and modify your basic information.

2. Withdrawal of Consent: You can withdraw your previously granted consent by contacting us, but this may affect the normal use of some functions.

3. Cancel your account: If you no longer use our services, you can apply to cancel your account through official channels. We will delete your relevant personal information promptly after verifying your identity.

VI. Policy Updates and Contact Information

As our business develops and laws and regulations change, we may revise this Privacy Policy from time to time. We will post a prominent notice on our website when significant changes occur. If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us promptly.